Summit Counseling Services

    Serving Hampton Roads Virginia: Norfolk, Va. Beach, Chesapeake, Portsmouth, Hampton


    Reaching the top is half of the journey.

    Let Summit Counseling Services support your route.


    *All sessions are telehealth- via telephone or telehealth platform further notice.

  • Discover your obstacles, define your new limits.

    We aim to meet you in your place of need. We help individuals, adults and children, looking for growth and change.

    We offer:

    art therapy, verbal counseling, play therapy,

    online counseling, & reiki energy healing.

    Mood symptoms and disorders: Depression, anxiety, bipolar disorder, panic.

    Relationships: Infidelity, divorce, strengthening, heart break, co-dependence, communication, separation, women's issues.

    General: Women's issues, transitional life changes, adjustment, work stressors, family life management, communication, LGBT needs, managing medical conditions, stress, grief/ loss, aging, change, trauma/PTSD, substance abuse

    Children: Mood changes, acting out in school, distractability, attachment, abuse, shyness, anger, low frustration tolerance, tantrums, divorce, sibling rivalry.

    Family: dynamics, changes, deaths, moving, divorce, single session consultations, in-home options.

    (*We do not provide treatment for: eating disorder treatment, autism spectrum or immediate crisis appointments for new clients)


    Our Residents-in Counseling specialize in teens and children.


  • The Summit Counseling Services Team

    Licensed and Residents in Counseling available

    Laura S. Maloney, ATR-BC, LPC, LMFT, BC-TMH

    Clinician IV

    EVMS graduate, art therapist.

    20 years of counseling experience.


    Treatment offered:

    art therapy, verbal counseling, online therapy, reiki.

    Specializes in Women's issues



    Stephanie Gagnon, LCSW

    Clinician IV

    Skilled in short term, solution-focused psychotherapy.

    Over 25 years of experience.


    Treatment Offered:

    verbal counseling: couples, individuals & families.



    Eleanor Lampell, ATR-LPC

    Clinician III

    EVMS graduate, art therapist, equine therapist.


    Treatment Offered:

    art therapy and verbal counseling

    play therapy, all ages.








    Melissa Avant, LPC, ATR, CSAC

    Clinician II

    EVMS graduate, art therapist, certified substance abuse counselor.
    Treatment Offered:
    art therapy, substance abuse, verbal counseling.
    Adult therapy focus.

    Stacey O'Toole, LCSW

    Clinician II

    Multi-faced clinical social worker with significant experience in community services board setting.







    Christian Bell

    Administrative Assistant







    Jaimee Foster,

    LPC-R, ATR

    Resident in Counseling

    Clinician I

    EVMS graduate, art therapist.







  • New Patients

    We cannot accept same day crisis clients at this time, please contact VBPC for an eval (757 446-LIFE)

    We're virtual!

    Sessions are Conducted using Telehealth in our Portal.

    June 2022- update- 3 week wait list for new clients

    Insurance based clients = week wait * with Licensed Clinician


    Start the process online by filling out our intake/ registration packet. Follow the appropriate link to get started.

    Once received, we will generate a portal link for you to sign into the portal for extra forms as needed and Telehealth sessions.

    **Form submission is HIPPA compliant and documents are routed directly to our secure email**


    Submitting an intake form results in email or text Response from our Admin in 1 week to start set up process.

    *We are currently short on admin staff, thank you for your patience.

    We will verify insurance and determine if this is a good practice for your needs and be in touch!

    Adult Intake Form- https://pdf.ac/JuOdL

    Child/Teen Intake Form- https://pdf.ac/ATjQ5

    Please email any questions related to becoming a new client to information@summitcounselingservicesnorfolk.com

    Intake and consent forms, including payment method and insurance verification, must be completed to secure appointment. Not having forms on file will result in appointment cancellation.

  • Insurance

    Cash, Credit Cards accepted for self-pay and insurance-based clients.

    *checks can be accepted but must be mailed to billing address

    We require a credit card on file to participate in services per payment policy


    Summit Counseling accepts insurance plans and self-pay clients.

    Self-pay clients (not using insurance)

    • Self-pay is an option to see any provider.
    • Residents-in-Counseling have reduced rates and accept self-pay. They also accept Medicaid AND Cigna.
    • Licensed providers accept most insurance plans.
    • Reiki is a self-pay service. ** June 2022- Only happening via distance

    Insurance Paying Clients:

    Your insurance will be verified pre-visit.

    We are not responsible for managing your plan or accurately quoting your plan. You are responsible for making sure you have the benefits for telehealth and if you have a deductible plan.


    Credit cards are required to be on file for copays, and co-insurances and contracted rates for deductible plans. Cards are charged automatically for these fees as well as missed appointment fees.


    Clients are responsible for following up with their insurance companies if they disagree with the rate determined as their amount due for claims to be reprocessed. Until then, clients are responsible for the rate indicated as client responsibility by the insurance plan. Clients will be reimbursed when insurance company issues payment to us.


    *Most insurances cover tele-mental health (phone/online) but you must confirm with your plan and coordinate with your plan / payer for claims they don't cover related to this.


    Accepted Insurance

    Optima, Cigna, Aetna , Anthem, Optum / United Behavioral Health, Magellan, GEHA, UMR

    Medicaid for all plans listed

    *Tricare- we are pending going certified NON-Network

    Active military duty members are required to get their own authorization/ referral, PRIOR to scheduling with us, please call your referring agency to obtain this prior to starting the scheduling process.

    *TriCare4Life- We do NOT accept this subgroup despite being listed.

    Updates: We are planning to leave EAP networks. Until further notice, we are in all EAP networks except for Anthem but will be leaving and your rates and insurance will need to switch to your insurance.

    Residents accept Cigna and Medicaid plans ONLY


    Sliding Scale Rates

    Residents in Counseling can negotiate sliding scale rates

    Clinicians can do so at discretion and upon meeting criteria.


  • Contact Us

    Office hours are limited to 2 days a week for ADMIN staff. Please allow 3 business days for responses.

    Fax: (757) 585 -3521Text: 757-280-1042 (appts/ cancellations/ questions)

    Call: (757) 280-1777 OR Text (757) 280-1042

    Eleanor - 757 280-1777 ext. 402 (or follow phone prompts)

    Laura/ADMIN /Front Desk - use 757 280 -1042 or 757 280-1777

    Stephanie/ Melissa/ Stephanie/ Jaimee- Please use # they provide you with or lv msg on admin line

    For Scheduling/ New Clients: Please leave a message with patient's name, DOB, a callback number, and email and insurance member ID

    Location Maps Below:

    Office 1 MAP

    821 West21st St Ste 209
    Norfolk, Va 23517
    per appointment with evening and weekend availability.
  • Office 2 MAP

    GPS TIP - Enter "The Therapy Network" instead of Summit Counseling
    (We are at backside of this building, in parking lot, door on the end!)

    957 West 21st St Ste L
    Norfolk, Va 23517
    per appointment with evening and weekend availability.
  • The SCS Blog

    Thoughts, musings, and ruminations.

    March 25, 2019
    Why do we consider rests or breaks a negative thing? The only way to train for a marathon includes "rest days" at least once a week. We take breaks during weight lifting to build strength in between sets. If you were to run the entire marathon at full speed, you would not make it. If you apply...
    When in doubt, structure it up. Consider this, if you had a lump of clay, the only way it would take any shape at all would be to add some pressure. To have it grow uniformly, we add pressure in a balanced way. In consideration of all things related to child rearing, relationships, and work-...
    Our children, most of them, have been online since they were in utero. We continue to shamelessly post our children the internet, images of pudgy faces, missing teeth, first days of school. They grace the our Facebook pages in all of their glory from daily events to profile pictures. Regularly,...
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  • Privacy and Compliance

    Title Text

    Date:April 8, 2022


    [Bold Ruler DBA Summit Counseling Services or SCS ] (the “Practice”) is committed to protecting your privacy. The Practice is required by federal law to maintain the privacy of Protected Health Information (“PHI”), which is information that identifies or could be used to identify you. The Practice is required to provide you with this Notice of Privacy Practices (this “Notice”), which explains the Practice's legal duties and privacy practices and your rights regarding PHI that we collect and maintain.

    Your rights regarding PHI are explained below. To exercise these rights, please submit a written request to the Practice at the address noted below.

    To inspect and copy PHI.
    • You can ask for an electronic or paper copy of PHI. The Practice may charge you a reasonable fee.
    • The Practice may deny your request if it believes the disclosure will endanger your life or another person's life. You may have a right to have this decision reviewed.

    To amend PHI.
    • You can ask to correct PHI you believe is incorrect or incomplete. The Practice may require you to make your request in writing and provide a reason for the request.
    • The Practice may deny your request. The Practice will send a written explanation for the denial and allow you to submit a written statement of disagreement.

    To request confidential communications.
    • You can ask the Practice to contact you in a specific way. The Practice will say “yes” to all reasonable requests.

    To limit what is used or shared.
    • You can ask the Practice not to use or share PHI for treatment, payment, or business operations. The Practice is not required to agree if it would affect your care.
    • If you pay for a service or health care item out-of-pocket in full, you can ask the Practice not to share PHI with your health insurer.
    • You can ask for the Practice not to share your PHI with family members or friends by stating the specific restriction requested and to whom you want the restriction to apply.

    To obtain a list of those with whom your PHI has been shared.
    • You can ask for a list, called an accounting, of the times your health information has been shared. You can receive one accounting every 12 months at no charge, but you may be charged a reasonable fee if you ask for one more frequently.

    To receive a copy of this Notice.
    • You can ask for a paper copy of this Notice, even if you agreed to receive the Notice electronically.

    To choose someone to act for you.
    • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights.

    To file a complaint if you feel your rights are violated.
    • You can file a complaint by contacting the Practice using the following information:
    [Bold Ruler]
    208 Burleigh Avenue
    [Laura Maloney]
    • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
    • The Practice will not retaliate against you for filing a complaint.

    To opt out of receiving fundraising communications.
    • The Practice may contact you for fundraising efforts, but you can ask not to be contacted again.

    1. Routine Uses and Disclosures of PHI
    The Practice is permitted under federal law to use and disclose PHI, without your written authorization, for certain routine uses and disclosures, such as those made for treatment, payment, and the operation of our business. The Practice typically uses or shares your health information in the following ways:

    To treat you.
    • The Practice can use and share PHI with other professionals who are treating you.
    • Example: Your primary care doctor asks about your mental health treatment.

    To run the health care operations.
    • The Practice can use and share PHI to run the business, improve your care, and contact you.
    • Example: The Practice uses PHI to send you appointment reminders if you choose.

    To bill for your services.
    • The Practice can use and share PHI to bill and get payment from health plans or other entities.
    • Example: The Practice gives PHI to your health insurance plan so it will pay for your services.
    TRICARE active duty members phi in the form of clinical notes are faxed to tricare for managed care and documentation on their end.

    2. Uses and Disclosures of PHI That May Be Made Without Your Authorization or Opportunity to Object
    The Practice may use or disclose PHI without your authorization or an opportunity for you to object, including:

    To help with public health and safety issues
    • Public health: To prevent the spread of disease, assist in product recalls, and report adverse reactions to medication.
    • Required by the Secretary of Health and Human Services: We may be required to disclose your PHI to the Secretary of Health and Human Services to investigate or determine our compliance with the requirements of the final rule on Standards for Privacy of Individually Identifiable Health Information.
    • Health oversight: For audits, investigations, and inspections by government agencies that oversee the health care system, government benefit programs, other government regulatory programs, and civil rights laws.
    • Serious threat to health or safety: To prevent a serious and imminent threat.
    • Abuse or Neglect: To report abuse, neglect, or domestic violence.

    To comply with law, law enforcement, or other government requests
    • Required by law: If required by federal, state or local law.
    • Judicial and administrative proceedings: To respond to a court order, subpoena, or discovery request.
    • Law enforcement: For law locate and identify you or disclose information about a victim of a crime.
    • Specialized Government Functions: For military or national security concerns, including intelligence, protective services for heads of state, or your security clearance.
    • National security and intelligence activities: For intelligence, counterintelligence, protection of the President, other authorized persons or foreign heads of state, for purpose of determining your own security clearance and other national security activities authorized by law.
    • Workers' Compensation: To comply with workers' compensation laws or support claims.

    To comply with other requests
    • Coroners and Funeral Directors: To perform their legally authorized duties.
    • Organ Donation: For organ donation or transplantation.
    • Research: For research that has been approved by an institutional review board.
    • Inmates: The Practice created or received your PHI in the course of providing care.
    • Business Associates: To organizations that perform functions, activities or services on our behalf.

    3. Uses and Disclosures of PHI That May Be Made With Your Authorization or Opportunity to Object
    Unless you object, the Practice may disclose PHI:

    To your family, friends, or others if PHI directly relates to that person's involvement in your care.

    If it is in your best interest because you are unable to state your preference.

    4. Uses and Disclosures of PHI Based Upon Your Written Authorization
    The Practice must obtain your written authorization to use and/or disclose PHI for the following purposes:

    Marketing, sale of PHI, and psychotherapy notes.

    You may revoke your authorization, at any time, by contacting the Practice in writing, using the information above. The Practice will not use or share PHI other than as described in Notice unless you give your permission in writing.

    • The Practice is required by law to maintain the privacy and security of PHI.
    • The Practice is required to abide by the terms of this Notice currently in effect. Where more stringent state or federal law governs PHI, the Practice will abide by the more stringent law.
    • The Practice reserves the right to amend Notice. All changes are applicable to PHI collected and maintained by the Practice. Should the Practice make changes, you may obtain a revised Notice by requesting a copy from the Practice, using the information above, or by viewing a copy on the website www.summitcounselingservicesnorfolk.com
    • The Practice will inform you if PHI is compromised in a breach.

    This Notice is effective on the date you start services with SCS but this document is in effect with the practice as of 1/1/2022.

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